Shipping, warranty & returns
Shipping and export terms, warranty cover and how to return a product.
Shipping & export
- Dispatch from: Chennai, Tamil Nadu, India.
- Lead time: confirmed in your quotation. It depends on the model, quantity and any customisation.
- Delivery terms: agreed per order. For export orders we quote on an Incoterms basis (for example EXW, FCA or FOB), as named in the quotation.
- Freight and insurance: as stated in the quotation. Tell us your destination country and preferred forwarder when you ask for a quote.
- Documents: commercial invoice and packing list, and other export documents as required for the order.
- Duties and taxes: import duties, taxes and customs clearance in the destination country are the buyer’s responsibility unless the quotation says otherwise.
- Damage in transit: please check the goods on receipt and tell us promptly, with photographs, if anything is damaged or missing.
Warranty
Dreamfusion actuators come with a 1 year warranty against manufacturing defects.
The warranty does not cover damage caused by:
- misuse or operation outside the published specification;
- improper installation;
- failure to follow the maintenance guidelines;
- unauthorised modification of the product.
Using an actuator outside its specification may void the warranty. Dreamfusion is not liable for incidental or consequential damage, except as the law provides.
Returns & repairs
- Every return must be authorised by Dreamfusion. Contact us first and obtain a Return Merchandise Authorisation (RMA) number before you send anything back.
- Repairs must be carried out by qualified personnel. Contact us for repair support.
- Return shipping arrangements are agreed when the RMA is issued.
How to claim
Send your order number, the model code (for example DF-LA-SL650 or DF-LA-SL250), a description of the problem and photographs or video to sales@dreamfusiontech.com or on WhatsApp at +91 89391 55440.
See also our Terms & Conditions and Privacy Policy.